Privacy Policy

We care for our users, that’s why your privacy is supremely important for us, hence this privacy policy of Byblig Technologies Pvt. Ltd(hereinafter referred to as “Byblig” ) administers the manner wherein Byblig collects, uses, discloses and maintain the information gathered from the user(s) of Help Desk Pro add-in.

Personal Information Collection and Usage

We carefully do not collect any confidential information like your password and all other information which is protected by Microsoft Office 365. We may gather or collect user’s personal information which can include but are not limited to user’s name, email address and the count of support tickets raised or created, we may use these information without notice, the logo(trademarks), the name of your organisation, firm or company into our promotional material for example but not limited to our website, newsletters, add brochures and promotional videos. We may collect this information in various ways which includes but not limited to, when the user installs Help Desk Pro  add-in, creates or raise ticket, when our experts respond on any of your email or call support, when the user is added to the system.

Why we collect the users information and use it

  1. To send newsletters and email to you only or specific to the Help Desk Pro add-in updates and newly added features and perks.
  2. To analyse the usage counts and statics of Help Desk Pro.
  3. To analyse how users use our Help Desk Pro add-in so that we can analyse and improve the user experience. 
  4. To know the scope of users region and country wise so that we can keep our support team available according to your time zone.

Carefully protecting your privacy  

We care for our users that’s why your privacy is supremely important for us, At Byblig we take  all the essential and adequate organizational measures to keep the collected user’s information secure against modification, copying, sharing by the third parties. We do not sell, lease or rent the personal information collected during the purchase of Help Desk Pro. 

Disclosure of sharing the User’s information

We do not rent, lease or trade user’s personal identification information to others. We may share nonexclusive accumulated information about our visitors and users, which doesn’t uncover any user’s personal identification information, with our business partners, trusted affiliates and publicists. Byblig reserves the right to share user’s personal information without prejudice if (1) the disclosure is provisioned by applicable legislation to the extent permitted by the legal procedure; (2) Sharing is stipulated within limits of sale or other transfer of business (in full or partially), in which case the buyer assumes all obligations in this policy with regards to obtained personal information.

Updating of this policy

Byblig has and reserves the right to update this privacy policy at any time by posting a new version on this website, hence we strictly advise and encourage to all the users of Help Desk Pro  to check this page occasionally to keep yourself with any updates or changes in the privacy policy. You agree that it is your responsibility to frequently check the privacy policy by visiting this page for any change.

Your consent to these terms & condition

By accessing or using Help Desk Pro  add-in you accept, agree and acknowledge to all the above mentioned terms and conditions in this privacy policy.

Contact Us

If you have any questions regarding this policy, you can reach out to us at: